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Refund Policy

If you receive the incorrect product, please let Steel Builders P/L know as soon as you receive the item. If you have a change of mind or ordered the incorrect product, you must notify and return the product to Steel Builders P/L within 14 days of the purchase. Steel Builders P/L will refund your money at our discretion in the form we decide. It will be your responsibility to mail the item back to Steel Builders P/L 27 Vallance Street St Marys NSW 2760 in its original undamaged condition. Refund given will be less our original postage costs ( no matter what postage costs you paid) and handling and restocking charges. Custom made or special order products are strictly non refundable. This includes and is not limited to Custom drains, structural steel and fabricated items. We reserve the right to cancel any orders and give a full refund if for any reason a mistake is made on the website, or stock is unavailable. We will notify you and refund you as soon as the problem is brought to our attention. Promotions and Competitions Other Terms and Conditions not listed herein and applying to Steel Builders P/L promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail. Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.